How to Use Emart and Shinsegae Gift Certificates in Korea

In Korea, gift certificates are one of the most popular presents you can receive, especially from Emart and Shinsegae.

Whether it’s a mobile voucher (모바일 교환권), a paper gift certificate (종이 상품권), or a PIN gift voucher, knowing how to use or exchange them will save you time and prevent confusion.

In this guide, we’ll explain step-by-step how to exchange mobile coupons at Shinsegae machines, how to register paper/PIN certificates on the SSG Pay app, and where you can spend them both online and offline.

Emart or Sinsegae gift certificates are very common gifts in Korea. These are different types: mobile vouchers (that you have to exchange in order to use), normal gift certificates (you can only use them at the counter), or PIN gift certificates (you can register them on the app or use them at the counter).

How to use the machines

KakaoTalk Shinsegae Mobile Gift Voucher Exchange (or any mobile gift certificate)

On the main screen of the machine, there are 6 menus:

Shinsegae Point Purchasing Shinsegae Gift Voucher - 신세계포인트 신세계상품권 구매

Exchanging Mobile Gift Voucher - 모바일교환권 상품권교환

Gift Voucher Partner Point Voucher Exchange - 증정상품권교환 제휴 포인트 상품권교환

Exchanging Shinsegae Point Voucher - 신세계 포인트 상품권 교환

Earn points - 포인트적립

1. Press the button displayed on the screen

Choose this one: 모바일 교환권 상품권/Exchanging Mobile Exchange Voucher Gift Voucher

2. Press Agree / 동의합니다

Please note that cancellation is not possible.

-> Please read and move on to the next step.

3. Press the one you are comfortable with: barcode scan or write the number yourself.

Read the barcode at the part indicated by the arrow, the red light.

4. The voucher will appear after the completion of the recognition.

If there are other vouchers to be added, press the 교환권 추가 button.

5. After checking the voucher redemption unit, check how many vouchers are needed -> If you have a 50,000 won bill exchange barcode, then press one 50,000 won bill. (If necessary, exchange for five 10,000 won bills.)

6. When the exchange is completed, you will be prompted to print a paper receipt. Also, the gift certificate will be printed.

You can use this voucher at the checkout counter or register it on the SSG Pay app.

SSG Pay app - gift certificate registration

1. Open the app, make an account (or log in with your Kakaotalk), and click the 3 lines on the left part of the screen.

2. Press 상품권 사용여부 조희

3. After you can either scan the barcode, on the back of the gift certificate, or you can press 직접입력 and input the 13 numbers below the barcode.

4. Then press 조회하기

5. You will be asked for the 4 or 6 digits password, which can be found under the price value, where the silver part is. You can scratch it and the numbers will pop out.

6. Then press agree, 전환 동의, and 전환, and your money balance will be shown on the screen.

7. You can use this app and the bar code on the app to pay in any Shinsegae partner stores (SSG Money can be used online at SSG.com, emart, and Shinsegae or offline in Emart, NoBrand etc). You can also use it automatically to pay online when you place an order.

*** When opening the app press on the money, put in your password, or scan your fingertip to show the bar code. Scan it on the self-counter or show it to the employee to scan it.

Using Emart and Shinsegae gift certificates in Korea is simple once you know the process.

Whether you receive a mobile coupon through KakaoTalk, a paper voucher, or a PIN code, you can easily exchange or register them at machines or through the SSG Pay app.

This makes your vouchers usable at Emart, Shinsegae, No Brand, and even online at SSG.com.

Next time you receive one, you’ll know exactly how to redeem and enjoy your balance without stress.